Shipping policy

  1. Order Processing: We will contact buyers within 5 business days once the order is confirmed. We will send you an email or message to confirm the order and provide further details about our service.

  2. Site Visit: For buyers located in London, we will arrange a site visit within 10 business days of order confirmation. We will contact you to schedule a convenient time for the visit.

  3. Delivery: Our service is not a physical product, and there will be no shipping involved. Our sleep training service will be provided directly to you.

  4. Communication: We will keep you updated throughout the process of arranging and providing our sleep training service. If you have any questions or concerns, please feel free to contact us by email goodniteowlco@gmail.com or phone +44 7514 738071.

  5. Refunds: Due to the nature of our infant sleep training service, we do not offer refunds once the service has started. However, if you are not satisfied with our service, please contact us to discuss any issues you may have, and we will do our best to resolve them to your satisfaction. If there are extenuating circumstances that prevent us from providing our service, we will issue a full refund.